Choose options
The Sure-Set Junior is a simple, effective version of the original Sure-Set, manufactured due to incredible demand from junior players who found the original Sure-Set too long. The function of the Junior model is identical, using the same pivot point, encouraging a mixture of wrist hinge, forearm rotation, and shoulder turn, leading to an efficient change of direction.
Shipping Policy
1. Introduction
At Golf Simulator Depot, we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms related to the delivery of products purchased from our website, GolfSimulatorDepot.com.
2. Shipping Destinations
Countries We Ship To:
- United States
Future Expansion: We are working to expand our shipping destinations. Please check back for updates.
3. Shipping Costs
Domestic Shipping (United States): Free shipping on all orders over $50.
No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time: Orders placed before 4:00 PM EST will be processed the same day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-2 business days
Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers:
- USPS
- UPS
- FedEx
Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
How to Track Your Order: Visit the carrier's website and enter your tracking number to view the status and estimated delivery date.
Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, please contact us at support@GolfSimulatorDepot.com or call 1-910-807-7928.
8.2 Damaged Packages
Reporting Damage:
- Take photos of the damaged packaging and items.
- Contact us within 7 days at support@GolfSimulatorDepot.com.
9. Missing Items
Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s).
Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns: Accepted within 30 days of receiving your order.
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds: Issued once the returned items are received and inspected.
Refunds are processed within 14 days and issued to the original payment method.
11. Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
12. International Customs and Duties
International shipments may require customs clearance, which can cause delays. The recipient is responsible for any customs duties or taxes imposed by the destination country.
13. Contact Us
Phone: 1-910-807-7928
Email: support@GolfSimulatorDepot.com
Website: www.GolfSimulatorDepot.com
Return Process
As the leading curator of golf training aids, we want you to be happy with your purchase. That’s why we offer a 45-Day Improvement Guarantee. If the product you purchased does not help improve your game within 45 days, you can return it for a full refund.
To return your item, please email orders@golftrainingaids.com with your order number and request a return. Returns should be sent to:
GolfTrainingAids.com
Attn: Order Number
8080 Belvedere Rd, Suite 1
West Palm Beach, FL 33411
GolfTrainingAids.com Return Policy
- We offer a 45-day Improvement Guarantee.
- We ask for feedback on returns to better understand your experience.
- If more than 45 days have passed since delivery, we reserve the right to decline the return.
- Products returned in like-new condition with original packaging will receive full credit for the product price, minus shipping costs.
- Products not returned in like-new condition with packaging are subject to a 25% restocking fee.
- Customers are responsible for return shipping costs.
Refund Acknowledgment
- Once your return is received, we will send you an email confirmation.
- Refunds will be credited to the original payment method (e.g., credit card, PayPal).
- If a restocking fee is applied, we will notify you personally with an explanation.
Exchanges
- We will gladly exchange an item if it is defective or damaged.
- If you ordered the wrong size or style, we will exchange your product.
- If the incorrect size or style was ordered based on a clear product listing, you may be responsible for shipping costs.
- If the product listing was unclear, we will replace your item at no charge and provide a return shipping label.
Need Assistance?
We are here to help. If your return question is not answered here, please call 800-367-4279 or email orders@golftrainingaids.com, and we will do our best to assist you.
Fast & Free Shipping
Our team is committed to getting your product in your hands as soon as possible. Once an order is placed we fulfill the order within 48 hours.
Lowest Price Match Guarantee
We offer the lowest price guaranteed. If you find an offer for the same product that is lower - we will price match or price beat that offer.
Easy Returns
If you need to return an item for any reason you're able to do so within 30-days.