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Shipping Policy

Shipping Policy

1. Introduction

At Golf Simulator Depot, we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms related to the delivery of products purchased from our website, GolfSimulatorDepot.com.

2. Shipping Destinations

Countries We Ship To:

  • United States

Future Expansion: We are working to expand our shipping destinations. Please check back for updates.

3. Shipping Costs

Domestic Shipping (United States): Free shipping on all orders over $50.

No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time: Orders placed before 4:00 PM EST will be processed the same day.

Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-2 business days

Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

  • USPS
  • UPS
  • FedEx

Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

How to Track Your Order: Visit the carrier's website and enter your tracking number to view the status and estimated delivery date.

Assistance: If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, please contact us at support@GolfSimulatorDepot.com or call 1-910-807-7928.

8.2 Damaged Packages

Reporting Damage:

9. Missing Items

Reporting Missing Items: Contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s).

Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns: Accepted within 30 days of receiving your order.

Conditions for Returns:

  • Items must be unused, undamaged, and in their original packaging.
  • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Return Shipping Costs:

  • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
  • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds: Issued once the returned items are received and inspected.

Refunds are processed within 14 days and issued to the original payment method.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

12. International Customs and Duties

International shipments may require customs clearance, which can cause delays. The recipient is responsible for any customs duties or taxes imposed by the destination country.

13. Contact Us

Phone: 1-910-807-7928

Email: support@GolfSimulatorDepot.com

Website: www.GolfSimulatorDepot.com