GolfJoy GDS Pro Launch Monitor with Carl’s Place SimStudio COMPLETE Package

Warranty, Return, and Refund Policy

The Scope of This Warranty

This Warranty Policy applies only to buyers that purchase products directly from Golfjoy or a Golfjoy authorized reseller. The warranties herein are not transferable.

Equipment Warranty

Golfjoy warrants for 12 months from delivery that all new or refurbished equipment, hardware, and accessories will conform to Golfjoy’s published specifications and be free from manufacturing defects in material and workmanship. The applicable period for a product is referred to as the “Warranty Period.”

Peripherals Warranty

Golfjoy warrants that replaceable peripheral items or consumables used with the equipment, such as batteries or flash units, will conform to Golfjoy’s published specifications and be free from defects in workmanship and materials at the time of shipment.

Software Warranty

Golfjoy warrants for 12 months from delivery that base-level software included with launch monitors will perform substantially in accordance with Golfjoy’s published specifications and accompanying documentation under normal use and maintenance. Any add-on software, third-party software, and pre-release versions are supplied “as is” without condition or warranty of any kind.

Third-Party Products

Golfjoy does not support or make any warranties about third-party products. When purchasing a third-party product through Golfjoy, the purchase is governed by the third-party’s contract terms. Warranty claims must be made directly to the third-party manufacturer.

Warranty Exclusions

The warranty does not cover defects resulting from:

• Normal wear and tear.
• Accidents, disasters, or force majeure events.
• Negligent storage or handling.
• Failure to comply with instructions, manuals, or operating guidelines.
• Failure to maintain environmental conditions as recommended by Golfjoy.
• External causes such as power failures, electrical surges, RF or magnetic interference, or HVAC failures.
• Unauthorized modifications, repairs, or misuse.
• Combining Golfjoy’s products with incompatible third-party components.
• Software malfunctions due to viruses, malware, or network incompatibility.

Golfjoy will determine if the warranty exclusions apply at its sole discretion.

Warranty Services and Procedure

• Notify Golfjoy of any issues before the warranty period ends.
• Troubleshooting with a Golfjoy support team member is required before initiating a warranty return.
• If a return is authorized, a Return Goods Authorization (RGA) number will be issued.
• Goods must be shipped at Golfjoy’s expense within 15 days of receiving an RGA number.
• Repairs or replacements will be performed during Golfjoy’s local business hours.
• After a repair or replacement is received, the customer has 10 days to report defects.

Disclaimer

All warranties are provided exclusively to the original buyer. No implied statutory warranty of merchantability or fitness for a particular purpose shall apply. No employee or agent of Golfjoy is authorized to provide any additional warranties.

Your Remedies

If a warranty issue occurs, Golfjoy will attempt to repair the product. If unsuccessful, Golfjoy will provide either:

• A replacement product (new or used), upon return of the defective item.
• A refund, depreciated in accordance with standard accounting principles.

Review of This Warranty

Golfjoy may update this warranty policy as needed. The applicable terms are those posted on the website at the time of purchase.

Contact Us

Golfjoy Limited

9995 Muirlands Blvd

Irvine, CA 92618

Attention: Legal Notices

Email: support@golfjoy.com

Returns & Refund Policy

If you are unhappy with your purchase, you may return it within 30 days from receipt.

For returns, email us at: support@golfsimulatordepot.com

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days of receipt.
• Items must be in original condition, with tags and original packaging.
• Customers must use a shipping method with tracking information.

Non-Returnable Items:

• Sale items are non-refundable.
• Damage or loss caused by customers is non-refundable.

General Return Process

• Initiate a return: Email support@golfsimulatordepot.com with photos/videos and order number. We will determine eligibility within 3 business days.
• Ship the item back: If approved, we will provide return instructions. Items returned without authorization will not be accepted.
• Refund or exchange: Once received and inspected (within 3-5 business days), we will issue a refund or replacement.

Return Charges

• If the return is due to Golfjoy’s error (incorrect product, quality issues), a full refund will be issued.
• If the return is due to the buyer’s issue (change of mind, incorrect order), the buyer covers return shipping.
• No restocking fee will be charged.

Refunds

• Approved refunds will be processed within 2-3 business days to the original payment method.
• If you haven’t received a refund after 3 days, check with your bank or credit card company.
• If further issues arise, contact support@golfsimulatordepot.com.

Order Cancellations

• Orders may be canceled before shipment for a full refund.
• Once shipped, cancellations follow the 30-day return policy and may be subject to restocking fees and return shipping costs.

Contact Us: support@golfsimulatordepot.com

Carl's Place Return Policy

Carl's Place has a 30-day return policy on most items.

Some items are not returnable.

Some items are only returnable if unopened.

Some items follow a different timeline.

Please thoroughly inspect your items upon delivery. We want you to have ample opportunity to reach out for a solution if you are not fully satisfied.

Get Help

Returns Inspection: All returns are expected to arrive in new and unused condition. Items are thoroughly inspected before exchanges or refunds are granted. If an item is received in a condition other than new and unused and is deemed suitable for discounted resale, as determined by Carl's Place, a 30% restocking fee will be applied. Based on the return inspection, not all returned items will qualify for a refund.

Return Shipping: Return shipping charges are the responsibility of the sender.

Manufacturer Direct Items: Items that come directly from the manufacturer are indicated as such on the product page. Return policies vary by the manufacturer; see more details in Product-Specific Return Policies.

BenQ Product Returns & Warranty (USA)

Returns Policy

• Return window: BenQ items can be returned within 30 days of the original ship date.

• Damaged on arrival (DOA on delivery): If your product arrives damaged, notify us within 5 business days to qualify for a full refund.

• Returns for non-damaged items: Items must be returned in original packaging with all accessories and materials included. A 15% restocking fee and return shipping costs apply.

• Missing items or customer-caused damage: Additional charges may apply if anything is missing (e.g., remote control) or if damage was not caused by BenQ or the carrier.

BenQ America Corp. – End User Limited Warranty (Digital Projectors)

• Who and where it applies: For BenQ Digital Projectors purchased from the BenQ online store or an authorized U.S. retailer on or after May 1, 2010, and used in the continental U.S., Hawaii, or Alaska under normal consumer conditions.

• What BenQ will do: If a defect in materials or workmanship appears during the warranty period, BenQ will repair or replace the unit at its discretion. Service may use new or refurbished parts or an equivalent model.

Standard Projector Warranty

• 3 years parts and labor to the original retail purchaser (no advance replacement).

• Excludes lamps as noted below.

• Refurbished units follow a separate warranty policy.

Lamp Coverage

• Pre-installed lamp (new units): 1 year or 2,000 hours (whichever occurs first).

• Replacement lamp: 90 days or 500 hours (whichever occurs first).

RMA & Shipping

• Warranty status & shipping costs:

  • In warranty: BenQ covers all shipping costs.

  • Out of warranty: Customer covers return shipping and any repair fees; BenQ pays to ship the product back to you.

  • Valid in the U.S. and Canada.

• DOA (Dead on Arrival): Must be reported within 30 days of purchase. An RMA number is required; BenQ will replace the DOA unit with a brand-new projector and cover freight both ways.

• Shipping damage: Report all shipping damage within 7 business days of receipt. BenQ is not responsible for shipping damage reported after this window.

• Repaired/replaced items: Any repaired or replaced product/part is covered for the remainder of the original warranty period only.

Depot Service (Continental U.S., Hawaii, Alaska)

• Availability: Depot service applies to products located in the continental U.S., Hawaii, and Alaska.

• Contact: BenQ Technical Support: 1-866-600-2367.

• Troubleshooting & RMA: BenQ will attempt phone troubleshooting first. If needed, BenQ issues an RMA (valid 30 days).

• Return shipping to BenQ/ASP: Follow BenQ’s directions. Unless otherwise instructed, you must prepay any shipping, export taxes, duties, and related transportation charges, and you are responsible for insurance and risk of loss during transit.

• Packaging & documentation: Return the product with (i) original shipping/packaging, (ii) a problem description, and (iii) proof of purchase. Print the RMA on the packing slip and the outside of the carton. Use secure packaging.

• Right to refuse: BenQ/Authorized Service Providers may refuse and return freight-collect any (i) non-warranty product, (ii) “no trouble found” items, or (iii) returns with an expired RMA.

• Turnaround & return shipping: BenQ/ASP aims to service units within 30 days of warehouse receipt. For returns, they pay shipping and hold risk of loss until delivery to the single U.S. address you designate (continental U.S., Hawaii, or Alaska). They are not responsible for delays beyond their control.

Note: “RMA & Shipping” and “Depot Service” describe different scenarios; follow BenQ’s instructions for your specific case.

Exclusions (What Isn’t Covered)

• Not applicable to products not purchased from an authorized BenQ reseller.

• No coverage for normal wear and tear; misuse, abuse, negligence, or use outside normal intended purposes; non-BenQ parts or accessories; modifications or unauthorized repairs; poor packing/transport when returning the product; incorrect installation of third-party products; improper environment (e.g., temperature/humidity outside specs); electrical issues (surges, fluctuations), lightning, static, fire, or other acts of God.

• BenQ is not responsible for lost data, programs, or removable media. Always back up your data.

Legal Limits & Your Rights

• Disclaimer: Aside from the warranties stated here, BenQ disclaims all other express, implied, or statutory warranties, including merchantability and fitness for a particular purpose. Any implied warranties allowed by law are limited to the duration of this limited warranty.

• Limitation of liability: BenQ will not be liable for indirect, incidental, special, or consequential damages (e.g., lost business, profits, data, use). Your exclusive remedy is repair or replacement as provided above. If BenQ is found liable despite these limits, its liability shall not exceed the amount you paid to BenQ or an authorized reseller for the product.

• State/Province variations: Some jurisdictions don’t allow limitations on implied warranties or exclusion of incidental/consequential damages, so the above may not apply to you. You may have other rights that vary by state/province.

Important

• Do not ship any BenQ product to BenQ or an Authorized Service Provider without prior authorization.