Big Moss V2 Indoor Putting Green and Chipping Mat

Return and Refund Policy

Effective Date: December 18, 2024

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Golf Simulator Depot website located at GolfSimulatorDepot.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: support@GolfSimulatorDepot.com
• Phone: 910-807-7928
• Address: 6400 Carolina Beach Road Suite 8, Wilmington, North Carolina 28412

3. Return Eligibility

Customers in United States/North Carolina have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

• Contact Customer Service via support@GolfSimulatorDepot.com or call 910-807-7928 within 14 days of receiving your order.
• After reviewing your request, we will provide detailed return instructions, a Return Merchandise Authorization (RMA) number if applicable, and a prepaid shipping label.

4.2 Preparing Your Return

• Package the Item Safely: Securely pack the item in its original packaging, including all accessories, manuals, and free gifts.
• Include Documentation: Attach the return authorization form and any necessary supporting documents or images.
• Attach Shipping Label: Print and affix the provided return shipping label to the package.

5. Return Shipping Costs

• Customer Responsibility: Customers cover return shipping costs unless the item is defective, damaged, or incorrect.
• Company Responsibility: If the return is due to a defective product, damage during shipping, or our error, Golf Simulator Depot will cover the return shipping costs.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Items must be unused, undamaged, and in original packaging.
• Return requests must be made within 14 days of receipt.
• A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

• Notify us within 48 hours of receiving the item.
• Provide photos or videos of the defect or damage.
• We will offer a replacement or a full refund, including return shipping costs.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or Personalized Products: Items made to your specifications or clearly personalized.
• Perishable Goods: Such as food, flowers, newspapers, or magazines.
• Intimate or Sanitary Goods: Including underwear, swimwear, and personal care items (unless unopened and unused).
• Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Processing

• Approval: Refunds are issued after we receive and inspect the returned item.
• Notification: We will notify you via email about the approval or rejection of your refund.
• Processing Time: Refunds may take up to 14 days to appear in your account, depending on your bank.

9. Exchanges

• Eligibility: We replace items if they are defective, damaged, or incorrect.
• Process: Contact us at support@GolfSimulatorDepot.com to request an exchange.

10. Return Address

Please send all returns to the address provided upon return approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

• Visit our FAQ Page
• Contact our Customer Service team:
• Email: support@GolfSimulatorDepot.com
• Phone: 1-910-807-7928