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Warranty & Return Policy - SimTurf

General Return Policy

An item can be returned if it has not been used and it is within 60 days of the receipt of the original order. To return a product, the item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging may be subject to a restocking fee or might be considered ineligible for a refund – this is up to the discretion of store management/ownership.

If you wish to return a product(s) for any reason, please:

  • Contact us by calling 833-746-8873 within 60 days of the receipt of the product(s). Please provide us with your name, invoice number, and reason for return.
  • After we have received your request, we will send you a return label for all items excluding custom products.
  • We do not accept returns on any custom product such as, but not limited to, custom sizes of putting greens, hitting mats, etc.
  • If there was an error on our part, call us and we will send you the correct product at no cost to you.

All Clearance items are sold “as is” and are not eligible for return.

*All returns are continental US only.

Return of Damaged Product(s)

When receiving a delivery from La Custom Turf, LLC (SimTurf), it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.

Depending on the method of shipment, please follow the following guidelines:

For items shipped via LTL freight: In the presence of the driver, we recommend that you inspect the shipment to ensure all items are correct and all pieces accounted for and undamaged before you accept a shipment. If there is any damage, you have the right to refuse delivery. If you choose to refuse the delivery, you must:

  • Make note of the damages on the delivery receipt.
  • Contact us at 833-746-8873 within 5 days to let us know of your delivery refusal.

(NOTE: When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.)

For items shipped via FedEx, UPS: If there is any damage, visible or not, contact us at 833-746-8873 to report the damage and to get a return authorization number.