Warranty & Return Policy - FlightScope Mevo+

FlightScope Refund Policy

Updated: October 28, 2025

Applicability

This policy is subject to the Terms and Conditions of Sale applying to the online sale of all Products (as defined) of FlightScope Golf LLC (“FlightScope”) to any customer (“Customer”) on the flightscope.com website (“Site”).

Products purchased from other authorized distributors and resellers, and not from the Site, may have different return policies and procedures.

FlightScope reserves the right to modify this return policy at any time without notice. Any such changes will apply to all new orders.

The return policy and related procedures may vary for different countries and regions for legal and practical reasons.

Returns

Customers may return Products after delivery in accordance with this Return Policy as follows:

To qualify for a refund, Products must be returned within 30 days of delivery, unless otherwise specified below.
Mevo+ Products must be returned within 7 days of delivery, regardless of whether they were purchased at full price or during a promotional discount period.
Sales of software licenses and service subscriptions are non-returnable and non-refundable. This differs from our return policy for physical products.

Before returning a Product, Customer must contact FlightScope Support at customercare@flightscope.com to obtain a return authorization number.

Customers are responsible for return shipping costs. For those eligible for returns within the USA, FlightScope may provide return shipping labels, subject to the cost of return shipping and any additional fees being deducted from the refund amount.

FlightScope will refund the order amount and, if applicable, the shipping costs paid on your behalf for original FlightScope products. However, returns of third-party simulator items are subject to a 3% credit card transaction fee, which will be withheld from the refund.

Customers must return the Product in the same condition as on the date of purchase — undamaged, unused, and in its original packaging, including all accessories and printed materials. FlightScope reserves the right to charge a 15% restocking fee or refuse to refund a Product that has not been returned in this condition.

If a refund request is denied for a valid reason, the Product will be returned to the Customer at the Customer’s cost.

FlightScope will process refund claims without unreasonable delay. Refunds will not be issued until the returned items have been received and inspected by FlightScope. Customers acknowledge and agree that refund processing involves the physical return of the Product, assessment, administrative steps, and banking transactions, which may take some time to complete.